Terms & Conditions (Please Read)

To ensure we all have a positive experience, please read and understand the following Terms and Conditions.

INTRODUCTION

These Terms and Conditions form part of our agreement, between you, the “Client” or “User”, and me, the “Coach”, when you purchase or use any of my services. By purchasing or using my services, a Client or User is agreeing to accept these Terms and Conditions.  Please pay special attention to the provisions related to refunds, cancellations, and expires.

COACH’S OBLIGATIONS

  • As a Client’s Coach, I will use my skills and knowledge to design a safe program that will take into account my Client’s lifestyle, personal goals, fitness levels and medical history.
  • I will provide the coaching, supervision, advice and support that a Client will need to achieve their goals.
  • A Client understands that the results of any health and fitness program cannot be guaranteed.
  • A Client’s progress depends on their effort and co-operation in and outside of the sessions.
  • In particular a Client will acknowledge that individual results may vary and no particular result is guaranteed by their Coach.
  • All Client information will be kept strictly private and confidential. Please read my Privacy Policy.

CLIENT’S OBLIGATIONS

  • It is understood between the Client and the Coach that we both must commit to the Client’s training program 100% in order for the Client to achieve results.
  • A Client is required to arrive on time for each session so that complete coaching is achieved on each visit.
  • A Client is required to wear appropriate clothing and footwear (barefoot/sock feet is acceptable if preferred).
  • A Client is required to complete a waiver and medical questionnaire before undertaking their first session. I may require a letter of ‘medical clearance’ from the Client’s doctor depending on the results of the medical questionnaire. Please be aware that some doctors charge for providing this letter.
  • A Client understands and agrees that it is their responsibility to inform the Coach of any conditions or changes to their health, now and ongoing, which might affect their ability to exercise safely and with minimal risk of injury.
  • If the Coach requires further medical information from a practitioner, the Client must provide such details.
  • A Client understands that there are inherent risks in participating in a program of strenuous exercise.
  • If a Client sustains or claims to sustain any injury while participating in fitness sessions, the Client acknowledges that the Coach is not responsible, except where the injury was caused by the Coach’s gross negligence or intentional act.
  • The Coach cannot be held liable in any way for undeclared or unknown medical conditions.
  • The Client is responsible for keeping all their contact information and preferences up-to-date with the Coach.

CANCELLATIONS | REFUNDS | EXPIRY DATES

  • Training/Coaching services are 100% non-refundable.  No exceptions! For group fitness conditions, scroll down below.
  • All training/coaching packages have expiry dates. The date starts from the date a Client purchases the package, not when they book their first session. This is to prevent delay in booking sessions.  It is the Client’s responsibility to understand when their coaching package expires and book all their sessions immediately to secure their spots (We offer a booking app where the Client can manage their appointments online). Sessions that were not utilized before the package expires will be lost. No exceptions!
  • All training/coaching packages have a minimum number of sessions to use each month. This is to keep the Client accountable and working with the Coach on a regular basis for the best results. In the case of shift-work, each case will be individually assessed in order to organize the most effective training/coaching sessions that will benefit the Client and adhere to the training/coaching package requirements.
  • Clients should arrive no more than 5-10 minutes before the start of their session to ensure they get the full 60 minute session. The clock starts and ends on time. If a Client is late the session cannot be extended and will end at the appointed time. If the Coach is late additional time will be added to the session or to subsequent sessions.
  • 24 hours notice is required to book a session with the Coach. The Coach needs time to organize and prepare for upcoming appointments.
  • 24 HOURS NOTICE IS REQUIRED TO CANCEL A SESSION! If a session has to be cancelled, the Client will need to make up for that session before the package expires. If the session is not rescheduled before the package expiry date, the session will be lost.
  • All Clients receive an email notification of upcoming appointments 48 hours in advance, giving them ample time to cancel or reschedule before the 24 hour limit arrives. Therefore, Clients who cancel an appointment within 24 hours of their session will lose their session. No exceptions! When a Client cancels within 24 hours, the Coach loses the opportunity to book another Client in that same spot = loss of income.
  • If a Client needs to take a break from coaching, such as vacation time, travelling, etc, the package expiry dates are NOT EXTENDED to accommodate a Client’s break from coaching. Clients who fail to plan ahead risk losing their sessions.
  • If the Coach goes on vacation, gets sick, or has to temporarily stop coaching services for a period of time, all in-person training Clients will receive a time extension on their package equal to the number of days the Coach is unavailable. For group fitness, the program will be extended at no extra charge to registered participants.

PAYMENT PLANS

Clients who use a payment plan option for their coaching package MUST COMPLETE ALL PAYMENTS REGARDLESS OF ANY SITUATION.  If a Client has to cancel their training/coaching, the remaining balance of their package must be paid in full. No exceptions under any circumstance! It is industry standard to require full payment upfront. My payment plan option is designed to help accommodate Clients financially.

NON-TRANSFERABLE

A Client cannot transfer their unused portion of their training/coaching packages to another individual. However, if they did NOT start their coaching, I may accept a transfer. In the case of this situation, the Client should contact me ASAP as transfers will only be accepted upon my approval.

LOYALTY DISCOUNTS

Pay for 8(1hr) sessions in FULL and receive 2 for FREE! 20% SAVINGS!

Refer a friend and receive 10% off your next purchase. *Friend must purchase training/coaching package*

TEXTING | EMAILING | PHONE CALLS

  • Texting, emailing and phone calls are reserved for booking, cancelling, or rescheduling appointments only.
  • If a Client needs immediate assistance or has to cancel an appointment within the 24 hour limit, a text or phone call is preferred.
  • Questions about fitness and nutrition, their plan, and anything relative to their training/coaching should be asked during their coaching sessions and not through texting, emailing, or phone calls. If clients continue to ask questions concerning the coaching plans via text, email, or phone, the exact amount of time the Coach spends on answering the Client will be subtracted from the Client’s total coaching minutes.
  • For group fitness, a Client can ask the Coach questions before or after a scheduled class.

HEALTH & SAFETY

The Coach has completed and holds a current certificate for Emergency First Aid & CPR. The Coach has liability insurance. The Coach provides a safe exercise environment.

GROUP FITNESS CLASSES, PROGRAMS & WORKSHOPS

  • There will be no refunds for membership withdrawal under any circumstances unless requested 7 days prior to the 1st of the month.
  • If request for withdrawal is made within 7 days of the 1st of the month, a 25% admin fee is withheld to cover administration costs.
  • Clients who have signed up for a 3 or 6 month contract receive a 5-10% discount each month. However, if they choose to cancel before their contract is up; this will result in the client paying the 5-10% difference of the months attended.
  • Programs or workshops without sufficient enrollment may be cancelled at any time; an option of a credit or refund will be given.
  • There will be no makeup classes, credits, or refunds for personal absences, vacations, inclement weather, or missed classes or workshops by the participant for any reason.
  • Class, program or workshop enrollment cannot be transferred to another individual.
  • In the case of cancellation due to bad weather, an alternate date will be set for a class or workshop. If an alternate date cannot be set, an option of a refund or credit will be given.
  • Participants may be filmed or pictures taken for marketing purposes. Participation in a session means participants consent to photography, filming and sound recording which may include you as a Client and its use in commercial distribution without payment or copyright.
  • The Client is responsible for keeping all their contact information and preferences up-to-date with the Coach.

LIABILITY DISCLAIMER & USER AGREEMENT

JustReal Fitness strongly recommends that all users, the “User”, of this website, classes, programs, or services first consult with their physician before beginning any exercise or nutrition program. By participating in any in-person program or service that JustReal Fitness offers, the Client or User is declaring that they have definitely received permission from their physician to participate.

A Client or User should be in good physical condition and be able to participate in any exercises or nutrition program.

JustReal Fitness is not a licensed medical care provider and represents that it has no expertise in diagnosing, examining, or treating medical conditions of any kind, or in determining the effect of any specific exercise or nutrition on a medical condition.

A Client or User should understand that when participating in any exercise, exercise program, or nutrition program there is the possibility of physical injury or illness. If a Client or User engages in any exercise, or exercise program, or nutrition program they automatically agree that they do so at their own risk, are voluntarily participating in these activities, assume all risk of injury and illness, and agree to release and discharge JustReal Fitness from any and all claims or causes of action, known or unknown, arising out of JustReal Fitness’s negligence.

If you have any questions about the above Terms and Conditions, do not hesitate to contact me at…

E: just.samgreen@gmail.com
P: 902-529-0335

 

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